Frequently Asked Questions (FAQs)

Get the information you need about our products, delivery, and customer service all in one place.

Company

Who are you?

GDT Supply USA is a U.S.-based importer and distributor specializing in FDA-approved dental products. We focus on efficiency, reliability, and compliance to ensure dental professionals receive consistent, high-standard products and dependable service.
Where are you located?

Our operations are based in the United States, with inventory stored and shipped directly from our U.S. warehouses. This structure allows us to maintain steady product availability and fast delivery times nationwide.

Our primary warehouse and logistics center is located at 17 E Linden Ave, Unit B, Englewood, NJ 07631.
Do you sell only dental products?

Yes, our core focus is dental supplies and accessories. However, we occasionally offer select healthcare-related items when they meet our strict quality and regulatory requirements.

Shipping & Delivery

How fast is delivery?

We process and ship all orders from our U.S. facilities. Delivery typically takes between 1-5 business days, depending on your location.
Which carriers do you use?

Most shipments are handled by USPS, providing fast and reliable nationwide delivery. For specific orders or larger shipments, we may also use other leading carriers to ensure timely arrival.
Do you ship outside the U.S.?

Currently, we only ship within the United States. International shipping is not available at this time.
How can I track my order?

Once your order has been shipped, you will receive a tracking link via email or SMS. This allows you to monitor the shipment status and expected delivery date in real time.

Returns & Refunds

What is your return policy?

You may return unopened and unused products within 60 days of purchase. To begin the process, contact our support team, who will guide you through the return and ensure a smooth resolution. Read More
Are returns free?

Yes, eligible returns are free of charge. We’ll provide the necessary instructions and return label once your request has been approved by our support team.

Products & Quality

Are your products FDA-approved?

Yes. Every product we distribute complies with FDA standards to ensure safety, reliability, and regulatory consistency in clinical applications.
Do you offer product warranties?

Many of our products are covered by manufacturer warranties. Our dental implants include a lifetime warranty, reflecting our commitment to long-term reliability and product integrity. Read more

If you require specific warranty information, our support team can provide full details based on the product type.
What types of dental products do you offer?

Our catalog includes a wide range of dental implantology products, prosthetic components, instruments, and materials, along with compatible accessories designed to meet the needs of clinicians and laboratories.
How do I know if a product is compatible with my system?

Each product page includes detailed compatibility information. If you need assistance confirming fit or system compatibility, our team can provide technical guidance before you place your order.

Customer Support

Are your products FDA-approved?

You can reach our support team by phone, WhatsApp, or email. We respond promptly during business hours and are available to assist with orders, product questions, and documentation requests.
Do you offer live support?

Yes. Our U.S.-based team is available during regular business hours to provide real-time assistance. Whether you need help tracking a shipment or confirming product compatibility, we’re here to help.
Can I speak directly with a product specialist?

Yes. Our dental specialists are available for consultation both before and after your purchase to ensure you receive accurate information and ongoing support.